Capitol has started a Book Club where team members can recommend what they are reading to each other! We thought it’d be nice to share with the community so you can find a new book to read and learn a little about our staff! Enjoy!
Scott Ford, Director of Operations is reading…
No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include:
-Everyone is important.
-Make your people your brand.
-Burn the free fuel: appreciation, recognition, and encouragement.
-Give people a purpose, not just a job.
Alaira Clay, Billing & Eligibility Specialist is reading…
Venus Johnston has a great job, a beautiful home, and a loving live-in boyfriend named Clint, who happens to be a drop-dead gorgeous doctor. She also has a weekly beauty-parlor date with Tina, who keeps Venus’s long, processed hair slick and straight. But when Clint–who’s been reluctant to commit over the past four years–brings home a puppy instead of an engagement ring, Venus decides to give it all up. She trades in her long hair for a dramatically short, natural cut and sends Clint packing.
It’s a bold declaration of independence–one that has effects she never could have imagined. Reactions from friends and coworkers range from concern to contempt to outright condemnation. And when Clint moves on and starts dating a voluptuous, long-haired beauty, Venus is forced to question what she really wants out of life. With wit, resilience, and a lot of determination, she finally learns what true happiness is–on her own terms. Told with style, savvy, and humor, Nappily Ever After is a novel that marks the debut of a fresh new voice in fiction.
Carmen Choumont, CHH SA Director of Nursing is reading…
Are there tried and true principles that are always certain to help a person grow? John Maxwell says the answer is yes. He has been passionate about personal development for over fifty years, and for the first time, he teaches everything he has gleaned about what it takes to reach our potential. In the way that only he can communicate, John teaches . . .
- The Law of the Mirror: You Must See Value in Yourself to Add Value to Yourself
- The Law of Awareness: You Must Know Yourself to Grow Yourself
- The Law of Modeling: It’s Hard to Improve When You Have No One But Yourself to Follow
- The Law of the Rubber Band: Growth Stops When You Lose the Tension Between Where You are and Where You Could Be
- The Law of Contribution: Developing Yourself Enables You to Develop Others
Deb Smagula, CHH Austin Agency Manager is reading…
Stiff is an oddly compelling, often hilarious exploration of the strange lives of our bodies postmortem. For two thousand years, cadavers―some willingly, some unwittingly―have been involved in science’s boldest strides and weirdest undertakings. In this fascinating account, Mary Roach visits the good deeds of cadavers over the centuries and tells the engrossing story of our bodies when we are no longer with them.
Nadia Cisneros, Billing Manager is reading…
Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, describe, learn from, manage, understand, and explain emotions.
Introducing Emotional Intelligence teaches the reader how to become more aware of his or her own emotions, and shows how being more aware of others emotions can improve personal and professional relationships.
DeDe Payne, Billing & Authorizations Specialist is reading…
Lyra is rushing to the cold, far North, where witch clans and armored bears rule. North, where the Gobblers take the children they steal–including her friend Roger. North, where her fearsome uncle Asriel is trying to build a bridge to a parallel world.
Can one small girl make a difference in such great and terrible endeavors? This is Lyra: a savage, a schemer, a liar, and as fierce and true a champion as Roger or Asriel could want.
But what Lyra doesn’t know is that to help one of them will be to betray the other…
A masterwork of storytelling and suspense, Philip Pullman’s award-winning The Golden Compass is the first in the His Dark Materials series, which continues with The Subtle Knife and The Amber Spyglass.
Jay Sanchez, IT Manager is reading…
Why is it that smart people with admirable life goals often end up far from where they intended to be? Why is it that so many people start out with a clear mental picture of where they want to be relationally, financially, and professionally and yet years later
find themselves far from their desired destination? Why do our expectations about our own future often go unmet?
What if you knew the answer to those questions? What if there was one simple idea that explained why so many people get lost along the way?
There is. It’s called the principle of the path. And not only does it explain the disappointment and regret that characterize the lives of so many, it provides a way for you to be the exception.
As you are about to discover, the principle of the path is at work in your life every single day. Once embraced, this compelling principle will empower you to identify and follow the path that leads to your desired destination. And this same principle will enable you to avoid life-wasting detours along the way.
Mariann Diaz, Intake Supervisor is reading…
Brad Anderson used to have the Midas touch. Those days are long gone when he discovers that he has one week to save his job and pull the company’s largest client out of a tailspin. With the help of a mysterious new mentor, Brad is taken on a whirlwind journey and absorbs the five Secrets to Exceptional Customer Experience. And he learns how to use the Magic Wand Question. With the Secrets in hand, he must find a way to fix a client relationship imploding in on itself. A lot has been written on customer experience. Sometimes the best way to help your team “get it” is with a story – and here is one that can benefit everyone, whether the sales floor to the boardroom. It can enable you to apply each principle and deepen your skills in providing your customers with an exceptional customer experience